RETURN POLICY

At MAEKAR each piece is handmade in our Melbourne studio, using only the finest of materials. We pride ourselves on our craftsmanship delivering beautiful, handmade pieces.
When purchasing our jewellery online we will happily offer an exchange or store credit note for change of mind purchases if returned within 7 days.
When purchasing a ring please refer to our ring sizing guide to help you make the right choice. Upon receiving your ring, if the size is incorrect you are welcome to exchange your ring within 7 days.
Please note to exchange, return or receive a credit note (valid for 12 months from date of issue) your piece must be returned in its original condition, showing no signs of wear or damage. If your piece does show signs of wear or is damaged your piece will be returned. Due to hygiene reasons we cannot offer exchange or a credit note on earrings.
All postage costs for change of mind exchanges are at the customers expense.
FAULTY PIECES
All of MAEKAR's pieces are handmade with the upmost care and passed through quality control, if on the very rare occasion a piece has a fault due to manufacturing that has been missed, we will gladly offer an exchange, credit note or refund your piece if it has been purchased within 3 months. Please note: Due to the fragile nature of quartz we can only extend our return policy on quartz pieces where a stone has fallen out.
If your piece has a faulty due to manufacturing and we are notified within 6 months of the purchase date we will gladly offer an exchange, credit note or refund. To report a faulty piece please contact us at info@maekar.com.au with the following details:
name
receipt
photo of faulty piece
 
GOLD PLATED ITEMS
Gold plating is a surface treatment that will wear overtime. We only gold plate items with the least amount of exposure to everyday wear, earrings and some necklaces. If you would like your piece re-plated we will happily do so for a small fee. Please contact us at info@maekar.com.au
If you have any questions regarding our returns policy please email us at info@maekar.com.au